SHIPPING & RETURNS
SHIPPING POLICY
Order Dispatches
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Orders received before 10am will be dispatched on the same day.
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If you require urgent delivery please contact us to see what is possible.
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If your order is delayed, or out of stock, we will contact you with an estimated delivery time.
Pickups / Store Visits
Visits to view products or pick up orders are welcome.
This includes weekends. Ensure we are available by contacting us to arrange a time and day.
NZ Delivery Times
North Island
Delivery is overnight to most towns and cities
Rural addresses may take an additional 1-2 days
South Island
Delivery is usually 3-4 days
Rural addresses may take an additional 1-2 days
NZ Delivery Charges
Orders over $200 are courier free
Courier Fee: $8.00 for all Nationwide orders under $200
ALL Kayak delivery charges: $60 per boat
International Delivery
ALL international orders must be communicated via the Contact Us page and will be charged for on a case-by-case basis.
Ordering
Once you have placed an order,
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You will receive an email confirming your order
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Once payment has been received your order will be dispatched
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You will be sent an email with a tracking and trace number
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Cancellation of the order must be made prior to despatch to ensure a courier fee is not incurred.
RETURN & EXCHANGE POLICY
Returns
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You may return any item (see non-refundable items) within 7 days of delivery.
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Returned items must be in new condition, with undamaged original packaging and labelling, for a full refund or credit.
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Change of mind returns will be eligible for a credit.
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Courier charges will be deducted from the credit. This also applies to orders sent freight free.
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Return courier charges are to be paid by the customer except where an error was made by us.
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Please contact us prior to returning a product or order.
Refunds
Refunds will be made within 7 days.
Non-returnable items
For safety reasons, rated climbing gear cannot be returned.
Exchanges
Items of clothing and shoes can be exchanged if the sizing is wrong as long as swing tags are still attached and packaging is as new.